Human errors for managers and regulators too…
The most important safety strategy today centres on the relationship between management and safety.
Managers play a fundamental role in defining and sustaining the safety culture of their organizations.
Regulators and airline management define the environment within which operational personnel conduct their tasks: it is they who determine the policies and procedures, allocate the resources, investigate failures of the system and take remedial action.
Human error should become a warning flag for regulators and managers, a possible symptom that individual workers have been unable to achieve the system goals because of difficult working environments, flaws in policies and procedures, inadequate allocation of resources, or other deficiencies in the architecture of the system.
Dr Kotaite. ICAO. 1997