STN Ramp Rat
I am in full agreement with your opinions. It is a shame that some DCS are lagging behind on the E-Tix issue. It was not due to a lack of information, IATA started a concerted E-Tix informaton programme to the handlers and DCS providers some 4 years ago.
I believe that quality issue now requires a lot of attention. Some process re-engineering and greater use of self service for passengers would not go amiss.