The SGHA now has a 2008 version.
My small input over and above the usual high quality posts from GH etc. is that the SGHA itself is also part of the problem.
A GH will respond to an RFP (with or without an SLA). Every response therefore will be very similar. All boxes are ticked with only one real difference.
Price.
Agree with GH that now the tide is now turning and quality, profitability and sustainability are now top of the agenda for the handlers.