1/ that email looked to be either fake or written by a 15 y.o.
2/ what did you guys expect when you joined AA? come on really did you expect better?
3/ don't you have a fuel policy? you know, a policy that talks about tankering and how much to carry.
4/How can they critcise your Captains for arriving with 4 tonnes? maybe the weather was bad and dictated holding fuel or an Alternate be carried.............nah........the wx never gets bad in KL hey, never seen a Ts there before s
Just a all round dumb email.