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Old 21st May 2008, 10:18
  #18 (permalink)  
Hand Solo
Join Date: May 2000
Location: Camp X-Ray
Posts: 2,135
The same customer service everybody else gets from any other airline which overbooks it's flights (ie all of them). He even got his kids on the flight in the end. BAs lost business because the boss threw a hissy fit.
Hand Solo is offline