PPRuNe Forums - View Single Post - Business backlash over BA?
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Old 21st May 2008, 10:18
  #18 (permalink)  
Hand Solo
 
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The same customer service everybody else gets from any other airline which overbooks it's flights (ie all of them). He even got his kids on the flight in the end. BAs lost business because the boss threw a hissy fit.
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