The place iteself is a shambles though, toilets not working/unfinished,broken panels,(mind you they are the cleanest toilets in Baa) unfinished fittings and walls (did the opening date come as a surprise) rubbish strewn about as they have no bins. The stupid shuttle with all those escalators to use.
Well, at least T5 will be as consistently poor as all the other BAA terminals. Have BAA managers not visited AMS, Changi or other airports to see how it can be done? I'm not suggesting these airports approach perfection but I know that AMS' toilets are cleaned regularly and thoroughly. BAA managers: WHY IS IT SO F
ING DIFFICULT FOR YOU? ARE YOU SO OBSESSED WITH TARGETS, BONUSES OR WHATEVER OTHER MANAGEMENT INCENTIVES YOU GET THAT YOU COULDN'T CARE LESS FOR THE CUSTOMERS (BY WHICH I MEAN PASSENGERS, NOT SODDING BA!). WHAT A BUNCH OF T
TS!
BTW, do any any BA or BAA managers contribute to PPRuNe? We'd love your input.
