T5 - Single User Terminal
Perhaps much of the flack heading BA's way is down to the fact that T5 is a single user terminal. In a multi user terminal the terminal owner BAA would get much more criticism, but in this case BA has had a a unique opportunity (at least in the UK) to influence everything about the experience their passengers are exposed to.
Last edited by ramphawk; 31st Mar 2008 at 05:21.