Been flying these for four years now and it is usually not a hard plane to land but in strong gusty cross wind conditions it can be a little unpredictable.
Virgin had a lot of hard landings compared to other operators and it turns out that all the 346 operators were having hard landings but apparently only Virgin had set up the pin program that produced the hard landing reports (report 15) to be included in the printed post flight reports.
Airbus then looked at all the 346 operators data and sent out a few letters pointing this out...
I wonder if this felt like a hard landing or if it was a computer generated report which has to be checked out prior to the aircraft's next flight and maybe didn't feel that bad....!