They can hardly say the ripped off passengers as it was marked on the tickets, fuel surcharge. They have always been open about charging a fuel surcharge
However, they have hardly been 'open' about how that fuel surcharge has been fixed over a period of 17 months.
unlike the likes of Ryanair who insist they never have and never will make a fuel surcharge, they just hide it in their fares
As much as it pains me to say it
Ryanair are on the right side of the legal line in the way they pass on any surcharges to the customer. BA and Virgin have quite evidently crossed that line which is gross stupidity.