As a passenger this morning waiting for flight KL 1354, finding the flight was cancelled, we were told to expect a wait of three to four hours in the queue for customer service!! before we could even try to re-book our flight!!
I'm an ex calibrator pilot with flight precision and got talking to the Globespan flightcrew who were having a cuppa, they said that there plane was also tech, god help the check-in lounge and the always under staffed help/ticket desks!!
It's not just a matter of people having the start to their holidays spoilt, but not dealing with and clearing the queues quicker is a huge security problem!
MME is not good at this, and instead of trying to improve its reputation, they do the opposite. But we're fed the usual crap about, "oh but we are investing for the future", rubbish! it's now the changes need to be seen. It's like an airport saying that they opened up a new terminal and all of a sudden more planes an passengers started to arrive!! but we will invest to make sure it is catered for in the future.....crap
Get your finger out DTV, or become a business park with a nice long straight car park.