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Old 19th Mar 2007, 12:43
  #77 (permalink)  
SnoggingTarmac
 
Join Date: Dec 2006
Location: Mostly sea level
Posts: 22
On almost any day the pax are gonna blame the carrier and the staff that they can see in front of them.
That's true of any industry though - you blame the person who is most visible. I work in I.T. and the Helpdesk get sworn at for everything from mains power failures to the cleaner unplugging a PC to use her vacuum cleaner (part of my job is to try and make abusive callers apologise, so they don't always get away with it! ).

Who amongst us has not at least felt the urge to rip into some call centre's cold-calling lackey, after being dragged from the bath by a ringing phone?

It's an unfortunate fact that any kind of customer-facing role will mean absorbing a lot of sh1te that isn't strictly "ours".
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