Dred,
As a regular user of Swissport, and frequent sufferer of their often poor performance I must on this occasion jump to their defence
PIA currently operate the 777 to BHX or don't operate at all! The EU has banned PIA (excluding the 777) from flying to EU destinations because of ongoing safety concerns that have NOT been addressed.
Swissport haven't handled a 777 before - is that their fault? Suddenly overnight (and we are talking that sort of notification time frame) they are told by PIA they will be getting a 777 on the service. No ramp staff trained or experienced on 777 as have never handled it before, probably no RAMP manual provided by PIA in advance either.
The mess is of PIA's own making my friend, on this occasion NOT Swissports! They will learn - as no doubt you did one day. If PIA were a good airline they would have sent a support team to assist an agent who had no prior knowledge, or expectation of handling an aircraft type for which they had no advance notification.
30W