"20 minutes to cross the runways after landing at LHR.
Please send a letter to the BAA. LHR needs more runways."
"Waited 15 minutes for pier which never materialised, parked on remotest of remote stands."
Please send a letter to the BAA. LHR needs more stands.
Actually BAA are trying to get the 3rd runway, try the government or the Keens (MP Couple opposed to LHR Growth). I hope that the friend on board or some other pax on board was a part of the Anti LHR brigade. This would directly show them the consequences of preventing further expansion.