Were you crew on BA 064 (B777) NBO-LHR, dep Wed 14th June arr 15th approx 0700L
A (non-aviation) friend was on this flight and reports as follows:
Shambles boarding because economy passengers brought to aircraft half-an-hour too early because plane wasn't ready. Stampede when it was ready. Club class passengers brought too late so they were jeered at.
Aircraft found to be overweight for takeoff, hence 45 minutes extra delay to offload freight.
Missed slot so had to cruise to FL280 for hours. Therefore short of fuel so had to cruise at Long Range Cruise which took forever.
20 minutes to cross the runways after landing at LHR.
Waited 15 minutes for pier which never materialised, parked on remotest of remote stands.
Terminal 4 arrivals worse than a zoo, hopelessly congested.
Could all of this possibly correct? Were the problems at NBO simply an Africa thing rather than of BA's own making? Was BA trying to be greedy with the freight and got caught out by a temperature/wind/pressure change? Is LHR always like this?
Bearing in mind that most of the plane seemed to be given over to Club Class, just how long will high-revenue passengers put up with this sort of treatment before they fly with someone else through somewhere other than LHR?
This is not a jibe at BA, simply a request for an explanation because I'm hoping that my friend has got the wrong end of the stick.