Originally Posted by BombardierCR7
shops = revenue
security = costs
check in = costs
Unfortunately more like:
Security (queues) = pax go to another airport.
Check-in (queues) = pax go to another airport
Shops = (because of queues) pax can't be bothered with them, and they are mostly too downmarket anyway, all that's missing in T1 is a branch of Poundsaver.