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Old 7th Jul 1999, 07:15
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leading edge
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Unhappy

Max

You may be right. Bristow have just lost BP Amoco on the Southern North Sea which accounted for at least 2 S76A+s. Combined with their recent Aberdeen losses, they must have a big surplus of pilots and engineers. It is a shame for the guys and girls involved as the Amoco contract has been theirs for 34 years and they have done a good job of looking after them.

The problem is that now Bristow is half owned by OLOG, there has been a lack of attention to customer needs and too much concentration on the mighty dollar. Whilst the dollars count, you have to have management who are committed to the customer and give them what they want. When you have held a contract for so long, there is an enormous temptation to change for changes sake and it is only by continued innovation and attention to detail that you can hope to win the tender again. Seems Bristow were competitive when it came to Shell last year but have since lost the plot. Unfortunately, they have lost some experienced commercial managers recently. The sad part is that some of those guys were right on the button with what needed to be done but the management in Head Office chose to ignore them. Opinions are not welcomed unless they concur with those of senior management who would appear to have lost touch with their customers. It is sad to see a once great company slowly falling apart and I just hope that the good guys get employment with Bond/BIH who have won the contract.