PPRuNe Forums - View Single Post - "Poor customer service costs UK firms billions – so why can’t they get it right?"
Old 7th Feb 2023, 22:17
  #36 (permalink)  
PAXboy
Paxing All Over The World
 
Join Date: May 2001
Location: Hertfordshire, UK.
Age: 67
Posts: 10,143
Received 62 Likes on 50 Posts
It is some years since I gifted some VS points to my sister for her next trip here to upgrade to PE. I was expecting the usual administration fee but, wait for it, the cost of transferring the 33k of points was £247.50 since I had already promised my sister, I had no choice but to continue. Then the kicker 'Handling Fee £15.00' = £262.50

Those 'ancillary' costs are so beautiful. Of course, I know that no one wants to pay and that the airlines have been crushed but I really find that difficult to stomach.
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