PPRuNe Forums - View Single Post - "Poor customer service costs UK firms billions – so why can’t they get it right?"
Old 4th Feb 2023, 13:44
  #20 (permalink)  
Uplinker
 
Join Date: Nov 1999
Location: UK
Posts: 2,471
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Originally Posted by happyjack
Customer service? UK estate agents? Has there ever been a bigger oxymoron?

As the buying party. Spending more than life itself. What service could one expect? What service does one get?.......!

For my last two house moves we have had very good estate agents - very diligent, personable and pro-active. We chose ones with good reputations and with offices on the high street, so we could go and speak to the agents in person, rather than via a call centre, and they couldn't escape us if things were not going well and we wanted action. (It never came to that).

We stayed well away from the cheap online agents - one of our purchasers in the same chain used them though, and they had a lot of problems.

Ours were not cheap, but you generally get what you pay for.
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