Originally Posted by
unobtanium
i am very sure if alan did absolutely nothing the airline would actually be better of, let the experienced frontline staff and managers run the show and the airline would have flourisished the last year and taken over the market
now pissed off ff's platinium members are swear never to fly qantas again, rex and virgin are welcoming qantas customers with open arm's
Just look at how the airline runs over Xmas. Busiest time of the year. Not a manager in sight, no yoga classes or dog patting sessions and the place runs fine. So by that measurement we are way over managed and that starts at the top.