What the hell is going on with TUI?! Are they still that short staffed and have endless amount of claims to process, that they can't even answer a question on Twitter or Facebook Messenger, or don't answer the phone!!
We flew out to Izmir on a delayed flight from Birmingham on 18th September (should have been Manchester) and were delayed 3hrs 20mins, but still since 19th Sep we cannot get hold of TUI!
When completing the online form, the automatic e mail response comes back saying "unfortunately, we are unable to process your claim, because one of several reasons" blah blah blah! Everything on the form is correct!
Should have departed Manchester on 17th Sep @15:40, but after 5hrs of delays, flight was cancelled, sent to a hotel in Manchester and bussed down to Birmingham on 18th Sep for a departure to Izmir @15:25, however, the flight was delayed until 18:55...when putting the claim in for this delay, the above message appears!
Anyone having the same or similar experiences?