[QUOTE=tictack67;11304054]
Originally Posted by
Sotonsean
Do they disembark by steps for immigration hall and then reposition the jetty? Wondered why on boarding it was hit, so maybe manoeuvring the jetty onto the L2 door would have thought the dispatcher heard the crank hitting the engine esp as they then started to board
I have seen other reports that it’s nothing to do with the main airbridge, the plane did not hit anything, it was the Swissport special assurance loading vey that hit the engine cowling.
Report is terrible, misinformed and inflammatory but there does appear to have been a lack of post incident customer care. In saying that anyone would feel a bit unhappy and disgruntled and could easily put a bad spin on the events even if the staff were trying very hard to arrange overnight accommodation, transport and rebookings for a busy flight with a large number of passengers.