Originally Posted by
White Van Driver
my experience at BA is similar to yours. I've not had a single interaction with management that was actually management related. Day-to-day you are left alone to get the job done. So long as you aren't constantly cocking everything up you won't hear from anyone.
The daily frustrations are more related to the way the different departments are seemingly under resourced making it impossible to deliver the service that we would like to give the passengers. Despite our best efforts, it's far too often that something out of our control thwarts the plan and we are apologising again.
As a really common example, we will arrive on time only to have our stand occupied for half an hour, then another 10 minute wait to get the stand guidance switched on. So frustrating to be burning huge amounts of fuel and watching dozens of passengers miss their connections because of some invisible upstream problems that we don't really understand. Oh and then there will be too few wheelchairs and no one around to get more, leaving us waiting with the pax on board, again apologising.
Are those not airport issues rather than airline?
I had the same issue with Swiss at the weekend landing at T2 and we were on time departure and flight duration was dead on the flight plan (as per Aerobrief)