Originally Posted by
White Van Driver
As a really common example, we will arrive on time only to have our stand occupied for half an hour, then another 10 minute wait to get the stand guidance switched on. So frustrating to be burning huge amounts of fuel and watching dozens of passengers miss their connections because of some invisible upstream problems that we don't really understand. Oh and then there will be too few wheelchairs and no one around to get more, leaving us waiting with the pax on board, again apologising.
All sounds very familiar!