Qantas Smiles: shareholders and executives grin, customers and staff grit their

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Originally Posted by cLeArIcE

https://www.crikey.com.au/2022/06/28...as-alan-joyce/
Love seeing Joyce continue to cop it in the media. Surely something has to give sooner or later.

Here’s the thing - the shareholders and the Board of Directors are all making money. While they are making money, they won’t send the pint size CEO packing. None of the bad customer service or any other fault with the airline matters as long as it is making money. They could serve you turds on toast onboard, or make you sit in broken cane chairs in business class, or they could introduce excess baggage fees for anything over 1 kg and Joyce still won’t be rolled. He grounded the international side of the business, remember? He was the public and the shareholders hero.

If he bails in 12 months time his legacy will be;
- he personally earned between $120m and $150m during his 15 year tenure
- he successfully turned a once reputable legacy carrier previously known for impeccable safety standards and quality service into a half-baked ultra low cost carrier;
- he is (and deservedly) one of Australia’s most hated CEO’s. He wins pole position.

Sorry folks, the gnome is coated in teflon. As long as he makes people money (other than his employees) he won’t be going anywhere until HE is good and ready.