I think you will find how crew present is well down the list of current passengers perception of a professional airline. Getting to your destination on time including with your bag would rate just under number 1, the cheapest fare possible. Not having to be on hold to customer service for 5 hours and then find they cannot help would be up there as well. Cheapest, service, convenience are new society requirements probably along with some air-head influencers professional recommendation. I don't even think safety rates anymore in choice of airline. It is assumed all Australian airlines are as safe as each other.