TUI AND T2
Just back from Cancun out on 29th May, started night before went down at around 7pm to drop bags off, considering there was no TUI flights due out in evening/night, everyone else had similar ideas and 80 minutes to check in TUI staffing problems apparently they stopped drop off a day or two later.
Following morning returned to T2 just after 8am for 1050 flight straight through security around 15 minutes all ok
into new food court area and a drink couple of queues were starting at various eating places but still managed a few beers still ok
TUI flight was already in it arrived the night before from Amman on maintance so should be no issues right ? wrong 3 hr 30 min delay we were all made to board the aircraft just after our departure time at 1050hrs we was one of the last to get on the bus as we were on T2 remote, still no issue however there was congestion as the 0755 TUI Heraklion flight was from same gate and they were getting passengers back off the plane after they had been sat on it for hours 200 unhappy passengers there, well we were all on the flight for around 3 hrs sat on the tarmac had not moved a inch, captain was very apologetic and saying we were awaiting the baggage to be loaded,stewardess were also apologetic saying they could not understand why they loaded passengers knowing there would be a delay so a 9hr+ flight was 12+ servisair at fault
Returned 14 days later flight waslate arriving into Cancun from Manchester due to problems associated with Manchester airport, but a quick turn around for a b789 and good headwind got us back in Manchester just 60 minutes late,all good, no we are in Manchester we get on gate and another 15 minutes waiting for you guessed it servisair to arrive to operate the airbridge.
Parked on the old T2 side and not nice inside but as soon you get into T2 at passport it's much more pleasent and does seem alot more spacious than the old T2 passport control took around 5-10 minutes all good
Baggage oh dear back to servisair again took a hour before first bags came on belt and looking around in baggage hall the amount of lost luggage was very alarming, even on our carousel there was 3 cases going round destination was Doha why are they even on arrivals carousel these were luggage departing from Manchester
So all in all servisair was the main reason for all delays, along with staff shortage night before from TUI, so not a good experience but it's not directly Manchester airports fault but unfortunitly the public/customer will only see it's the airport fault, we on here understand the issues more than the general public they just see Manchester Airport, so yes in away Manchester Airport do need to get a grip with handling agents/airlines and other contractors, if they do not meet the high standards they should not be allowed to operate, fine the company, sanction them, do something don't just let them work at third world standards, which then is bringing the airport down, yes Manchester Airport has got it;s own problems lack of investment we all agree there but theres other ways as well to improve and get a better service