The second officer was fairly reassuring and did a much better job than the pilot in her communication.
I didn't know QantasLink have S/O's and they don't even have to be pilots!
A reporter from one of the major television stations lived in our building. I once suggested he call me to clarify any uncertainties he had when reporting aviation incidents. "We don't have time for that" he replied. I guess accuracy's not as important as getting a possibly factually inaccurate report out.