PPRuNe Forums - View Single Post - Improving the passenger experience in airports
Old 21st May 2022, 19:30
  #7 (permalink)  
SWBKCB
 
Join Date: Apr 2003
Location: Northumberland
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Originally Posted by NWSRG
Couldn't agree more...the yellow brick road, complete with migraine-inducing lighting and never-ending perfumery, is utterly awful. Add in ridiculously long security queues at the moment, and yes, the queueing for an incoming aircraft in a stairwell...this isn't the way the 21st century was supposed to be!

Is it not time for a Trusted Traveller scheme, like they have in the US? Allowing fast-track security, and hence, late arrival at the airport, and arrival in your seat just before the door closes? Although in the present age, it would likely require a QR code on your Covid app, if not an embedded RFI.

And while we're at it, a "straight to departure lounge" route to avoid the malls!
How much are you willing to pay for that?

You get what you pay for, prices are at an all time low, airports have to make money somehow.
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