Originally Posted by
davidjpowell
Impressed with Tui.
due to a giant cock up with covid paperwork my wife was left behind on Sunday while I and my daughter flew to Florida. We knew about the issue on Saturday but there was no way to resolve it over the weekend. Tui agreed to not count her as a no-show and not cancel the return ticket.
We resolved the paperwork issue this morning (Monday) and Tui have got her on Tuesdays flight for a very reasonable £155.
I don’t think think many scheduled carriers would be so accommodating.
That's refreshing to hear these days.