The treatment of some pax leaves a lot to be desired.
Family of 3 booked on a 6am flight to a NQ port for a three day break.
Received an email to say flight cancelled and re-booked at 6pm that day.
Phoned the airline and complained. Reply was can carry two on a 9am flight but at double the airfare. Teenage son still on 6pm flight.
As they had a two hour drive to their accommodation, instead of starting their break at midday, it started about midnight after waiting for teenage sun to arrive at 9pm.
Not happy Jan!!!!
He doesnt care how he treats people,he fronts up & gives excuses that mean nothing with that smirk on his face that shows just how insincere he is.
The whole management team under him arent much better & as far as the spirit of australia is concerned the word 'mean' needs to be included between 'the' & 'spirit'