I have booked Flybe to LHR on price and to support them against the IAG high cost fares. I have been willing to pay a premium for a better product in the past but this has unfortunately come to an end due appalling back office customer service, loss of money with third party products attached to my booking. I now have a travel voucher which is of limited use to me. I was unable to get them on the phone, email or even self manage through the website because the booking wasn't flight only. I can only hope flybe2 is better with their customer service, meanwhile I am happy to take the perceived risk and the savings offered.