Originally Posted by
Lazyload
Hi guys, I know you won't believe this, so I post a screenshot. I've hung off the phone for over 3 hours in the " Your call is very important to us" queue to talk to QF. All I want to do is make an international booking for 2 and spend about $10K.Why the phone call and not internet booking? Because for the last 2 years I've been trying to get a credit from QF for cancelling a flight due covid and I need to talk to them. They've got my money already! Maybe I've answered my own question. I know you guys fly at the pointy end, but don't forget that your job is paid for by the minions that sit behind you. If this is the best that QF can do to attract business, then ... I don't know what to add. What do you think?
Nothing has changed in the last four years since I left then.
Back then, and this is night shift, we'd regularly walk in to the call centre to see wait times of 4-5 hours