Originally Posted by
43Inches
Put in a 'suggestion' or 'report' that you have witnessed significant customer dissatisfaction, they are your bread and butter. Piss off the customer enough, you lose their business, you sustain losses, you lose your job. Pilots are pretty much the representatives of an airline, why do you think the cheesy smiling faces of crew with the pilots up front. If you think you are just there to fly the planes and play no part in customer service then you are sabotaging your own livelihood.
What makes you think that QF listens to pilot input? Or pays any attention at all to crew reports? The only customer service we can effectively do is one planeload at a time, or sometimes on an individual basis. We certainly cannot offset a corporate culture of indifference to our customers.