Originally Posted by
SWBKCB
Aero Mad is right - the key word here is agent - "a person who acts for or represents another". The contract is with Blue Island, the agent is acting for Blue Island and if there is a problem it's for Blue Island to sort it out with the agent.
Thanks both - that is what I told him. To be fair when he phoned Aurigny they said they couldn't refund but to let them know if he got nowhere as it needed to be flagged up
According to Blue Islands yesterday afternoon the payments have been authorised and went out on 26th January - but no money has arrived in my brother's account.
In other news I see they are offering Jersey - Majorca flights over Easter, £250 each way I believe