Mrs Friar wanted to close her Santander account and had moved all Direct Debits to new First Direct account. Santander refused to move her money without a meeting in a branch with two forms of ID to close the account, despite it being an online account.
once we understood it was all her money anyway, she simply wrote herself a cheque, paid all her money into her new account and left £10 in the old Santander one which earns a penny of interest a year and Santander have to send her monthly written statements.
why put up with their stupid requirements to close it when you can leave it open?