Originally Posted by
SWBKCB
Was just reading this MAN related story on the MEN website - I think you've missed another key component from your list, and that's the growth of out-sourcing, and the corresponding diluting of ownership and responsibility.
https://www.manchestereveningnews.co...rport-22626876
Fair point about out-sourcing. That particular story highlights the issues well, although of course the damage to the luggage and cases would almost certainly have occurred at origin or Heathrow. Did the M.E.N. make that clear - as usual there were some ignorant comments after the article?