Originally Posted by
Sholayo
Most of the people including me, are have more patience and understanding if they know what is going on. Besides, I paid for being delivered at specific time to agreed destination. If something does not work it's basic duty of airline to explain why.
A few years back the notification for our flight LGW - YYR went from 'boarding in 2 minutes' to 'delayed'. A series of new and later etd's were offered and we eventually departed eight hours late.
Turns out that someone doing the pre-flight had noticed a small burnt hole from a lightening strike last night. No panic; send for the engineers who quickly applied the requisite patch. Then the wait for Toulouse to approve the repair, and wait, and wait... Meanwhile the flight planning chappies realised that our crew would be out of hours by about Greenland. No spares in London, but a crew in Glasgow, who arrived, another walk-round and off we went.
There was some muttering, and the purser made a quick pa that the Capt would be on soon. He made a full explanation - much longer that above - and we were all relieved that were on an aircraft with no un-designed holes in it.