In the meantime, it would help if you refrain from sending both CASA and this Office further information about your complaint.
I'm baffled as to who exactly is helped by Glen refraining from sending the same stuff to both CASA and the Ombudsman's office. CASA is ignoring Glen - aside from the usual lip service - and it's not apparent to me as to what the Ombudsman's office would do differently. [Head scratch emoji]