Ombudsman ref: 2019-713834
Dear Mr Buckley
I refer to your complaint to the Ombudsman about CASA.
We have decided to review how we handled the complaint. The review will be handled by an experienced officer in my team. The review will examine all the information we have received from you and CASA. We will then decide what next steps we should take.
I expect it will take the Review Officer a couple of weeks to examine all the information on the file.
In the meantime, it would help if you refrain from sending both CASA and this Office further information about your complaint. We will contact you again in due course.
Tim
Review Manager
COMMONWEALTH OMBUDSMAN
Phone: 1300 362 072
Email:
[email protected] <
[email protected]>
Website: ombudsman.gov.au <
http://www.ombudsman.gov.au/>
<
http://www.ombudsman.gov.au/>
Influencing systemic improvement in public administration