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Old 14th Sep 2021, 16:40
  #368 (permalink)  
IOMX
 
Join Date: May 2015
Location: London
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I can assure I do not think I can run an airline far from it however what I do know about business is that if you fail to put your customers first it’s the beginning of the end . If you don’t believe me read any book by any leading businessman . From some of the above posts it seems as though some of you believe charging the customer the highest possible fare is the way to make the most out of the business and I am saying you do that at your peril it’s a very delicate balance. It may be fine now and in the short term off the back of the pandemic but customers have a habit of remembering and in the long run that’s not good for a business . Charging customers ludicrous fares for a short one hour flight that’s once a day and not even well timed or frequent is not good customer service . Especially when in other jurisdictions they are putting on multiple flights a day and charging a fraction of the price . Something does not seem right to me as the customer sorry .
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