Originally Posted by
Paul Lupp
Sort-of follow-up to this:
My younger daughter is currently "trapped" with others on a plane at LHR at the moment - arrived from EDI and the jetty at LHR T5 has broken as it went to "meet" the plane. So they are stuck like sardines waiting for steps to be brought to the plane to get off. Whose fault is this fiasco? BA's, Heathrow Airport's, someone else's.... or is it just "fate"? The plane will have been on the ground about the same length as the flight itself was, before passengers can start to deplane.
Is this a shambles or not ??
It's BA.
Look the operation is screwed and has been for weeks. I suspect they're understaffing to save money, they have no choice, but the balance is tricky. It's now very common to land and be waiting quite some time for a stand, or steps. It's also very common for buses to be exceedingly late. What had almost become a well oiled machine has been thrown into disrepair with good people leaving and COVID procedures meaning the likes of buses being cleaned and then cleaned again. Operational efficiency is gone.
Is it BA's fault? 100% But it's not going to be fixed quickly, they're doing their best but the outcome is an ongoing poor passenger experience.