If you want a refund out of FR for a previously cancelled flight and an existing request has not been actioned, you should consider the chargeback route on your payment card. I have found that phoning FR and asking politely if you, the passenger, need to do a chargeback to secure the refund, somehow leads to the refund being actioned promptly
Last edited by davidjohnson6; 18th Oct 2020 at 18:08.