PPRuNe Forums - View Single Post - BA @ Edinburgh shambles this evening.
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Old 10th Oct 2020, 16:20
  #45 (permalink)  
TotalBeginner
 
Join Date: Mar 2005
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An apology, although ineffective in terms of influencing the prompt arrival of the ground equipment, is always welcome . After all the cc are the pax facing representatives of the company, an apology and a truthful explanation can effectively calm things down.
Always welcome? What possible satisfaction would one get from getting the employee on the lowest pay grade to apologise for the incompetence of their overpaid management? Cabin crew will be the last in the chain to receive information and anything that is forthcoming will have filtered down from us in the flight deck anyway. A PA with facts and an apology is sufficient, people don't need individual pardons to cater for their travel woes *cringe!!

Valid questions are a different matter and of course they should always be treated courteously.
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