Exactly, most of us understand the difficulties from both the airline and passenger perspectives. However, the circus surrounding getting refunds etc has not helped any confidence in future bookings. If I know I am going to get an instant refund-maybe even automatic instant refund if the flight is cancelled , then I might be inclined to book. So far we have had book with us & if we cancel- good luck spend hours on telephones & wait sometimes up to 6 months for your money- on that basis why should people place further advanced bookings? (I'm not being specific to BA. here, but the industry in general)