Originally Posted by
SWBKCB
But this behaviour is in itself distorting the market. It damages customer confidence and stops people travelling - they don't trust airlines to operate the flights they are offering, with issues around refunds making them even less likely to buy.
Indeed. The industry hasn’t helped itself in many aspects along the way. The more this continues, the less likely people will travel. Customer confidence is bruised, to be kicked in the same spot again and again is not helping matters.