Originally Posted by
zoomboy
Thanks for the advice. We never actually received a cancellation e-mail, just deduced it from various press reports, and our account record states the holiday cancelled.
I agree that something must have gone wrong. The fact that you didn’t even receive an email makes it seem like your cancellation almost wasn’t “processed” if that makes sense.
In our case, we received an email informing us of cancellation and that we would get a code within 28 days, after which we’d be able to either use it or apply for a cash refund. Instead, no code was sent and a full refund was automatically issued in considerably fewer than 28 days. This was surprising, particularly after all the stories I’ve heard, for example, people who were due to fly in March still not having been refunded. We were certainly considering using the refund credit (especially if there had been a good incentive) but they didn’t offer us it so we’ve just happily taken the cash refund.