Originally Posted by
lomapaseo
So what is his position on an upgrade list at the gate when he shows up?
He's listed by his given name. Most people don't know that so he shows up and they don't know it's him until they see him. Obviously that's becoming better known among the agents. Crandall lived in BOS. Guess what, AA put an MD-11 on the DFW-BOS flight that Crandall commuted on.
Parker's not the only executive sitting in coach. They all do. There's a procedure for upgrades and if they get it they take it. If they don't qualify they don't pull rank. I was talking with Robert Isom about a particular row of seats and he knew exactly what I was talking about "I don't sit there. We're trying to fix that."