PPRuNe Forums - View Single Post - Travel Agents Going Bust?
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Old 21st May 2020, 15:53
  #6 (permalink)  
Join Date: Oct 2007
Location: Just north of Chester, UK.
Posts: 271
Emerald/Scenic are NOT Travel Agents, they are travel operators. Travel Agents do not keep the monies you paid them - they are passed onto the travel operators (apart from a short period of time immediately after you've paid, obviously), so you're blaming the wrong people. Moreover, a Travel Agent is often your best ally in talking to the travel operators - they will usually have good good links into the companies and, after all, they want to keep the customer as happy as possible; that's their source of income.

Debit cards do not provide the same level of protection as a credit card so it's always sensible to use the latter.
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