It's not simply that products fail, it's the manufacturer's response when they do that really counts. That paint problem is clearly unacceptable, but maybe it's the paint that's bad, not Robinson.
But that makes no difference to how the customer should be treated. If a customer needs to rely on consumer law to force a manufacturer to do what's right, that manufacturer has lost the plot.
As it is, their response as described is suicidal. Are they determined to lose business? Their product isn't so unique, or desirable, or cheap that they can afford to behave like that.
A replacement set of blades should have been shipped within hours, no ifs, no buts. It's an AOG situation in a commercial operation, isn't it? Plus a proper, urgent, technical investigation into why the paint stripped off like that, with an identified remedial action plan. Just repainting with the same paint/primer/process, in a local approved shop or by the manufacturer, does not cut the mustard.
Last edited by old,not bold; 15th May 2020 at 14:56.