Just to show the upside, we were booked on a Jet2 holiday departing March 29th. Some days before departure we got an email saying that it was cancelled and our funds would be fully returned, give them 28 days to do it. Bank statement came today, they were as good as their word, fully refunded, and they beat their target by quite a bit. No need for any chasing from our side at all.
I've always found them an honourable and well-managed company. Funds being kept for when they open up again.
So in response to the original question "What is the truth", that's it.
Last edited by WHBM; 21st Apr 2020 at 22:14.